What's in the box
Everything you need to set up your floating tap. Each piece is checked by hand before it leaves the workshop.
The Tap
The handmade centrepiece.
The Tube with Flow Valve
The clear support tube that carries the water up and holds the tap in place.
The Pump
Sits below the surface and quietly keeps the water circulating.
The Tile
The optional base your pump rests on, keeping everything steady and level.
Mini Spirit Level
For getting the tube perfectly upright - the detail that sells the illusion.
Pipe Cleaner
For keeping the tube clear and the flow looking crisp over time.
Missing something or found a fault? Get in touch and we'll put it right. 💧
Assembly and Installation Guides
Everything you need to get your feature up and running - select your feature and follow the steps!
- The Spring tap and tube assembly with flow valve attachment
- Integrated pump container with 1400LPH low-noise pump
- Pre-fitted cable with watertight side-exit seal (5-year guarantee)
- Mini spirit level
- Spade
- Something flat and rigid — a ruler, timber offcut, or any straight edge
- Mini spirit level (included)
- Small flathead screwdriver
- Spanner or adjustable wrench (for the tube fitting nut)
- Garden trowel or flat blade for cable trench
- Water source
Pick a location with access to a mains outdoor power socket. Before anything else, lay the cable along your planned route and confirm it reaches comfortably with a little slack to spare. Plan your cable trench route — along a fence line, through a border, or under gravel all work well.
Only once you are confident the cable reaches should you mark your hole position.
The hole needs to be exactly 300mm deep x 300mm wide. Dig cleanly and keep the sides as vertical as possible — the container needs to sit snugly without rocking. Set the soil aside neatly as you will use some of it to backfill around the container once it is in.
Lower the container into the hole. The top of the container should sit slightly above ground level — approximately 10-15mm proud of the surface. This keeps water from running in during rain and makes the finished feature look intentional rather than sunken.
Place your ruler, a length of timber, or any straight flat object across the top of the container resting on the rim on both sides. Place the mini spirit level on top of the flat object. This gives you an accurate read across the full diameter rather than just one point on the rim.
Adjust the container by adding or removing small amounts of soil underneath until the bubble sits perfectly centred. Check in two directions — front to back and side to side. Pack soil firmly around the outside to hold it in position, then check level again after packing.
The cable exits from the side of the container through a watertight seal — this seal carries a 5-year guarantee and must never be cut or interfered with. The cable is armoured but armoured does not mean indestructible — treat the route as permanent and avoid:
For grass or soil — push a flat spade into the ground along your route to create a narrow slot 50-80mm deep. Lay the cable in and press the turf back over it. Leaves virtually no trace.
For gravel — move the gravel aside, lay the cable beneath, and replace the gravel over the top.
Leave a small loop of slack cable near the container before it enters the trench — this prevents tension on the watertight seal.
The flow valve attachment is fitted to the bottom end of the tube. Connect this end to the pump outlet inside the container. Hand tighten the nut firmly, then use your spanner or adjustable wrench to pinch it approximately a quarter turn further. Secure but not overtightened.
Take the tap and fit it onto the top end of the tube — this is the end with the small holes drilled into it. Apply gentle downward pressure to ensure a correct and secure fit.
For the best stability, align the tap so it sits directly inline with the pump below — this keeps the assembly balanced and the water column straight.
Fill the container with clean water to approximately 20mm below the brim. This leaves enough headroom to prevent splashout during normal operation while keeping the pump fully submerged.
Dry your hands thoroughly. Connect the cable to your outdoor power socket. The pump will start immediately and water will begin flowing. Check for:
The flow rate is controlled by the adjuster screw on the flow valve — the component fitted to the bottom of the tube where it connects to the pump. Turn clockwise to reduce flow, anticlockwise to increase. Make small adjustments and allow a few seconds to settle between each turn.
If the water column leans to one side, the container is not fully level. Unplug, adjust with the spirit level, and retry.
Still need help?
Get in touch and we'll walk you through it personally.
Decide where you want the feature to sit, either in a barrel, planter, trough, pond or any container of your choosing (or the supplied fire bucket). If you planned ahead, refer to your design.
The surface your container sits on must be completely level. For ponds, place a flat level platform on the pond bed for the pump to stand on rather than sitting it directly on the uneven bottom.
Use the included mini spirit level and a ruler or straight edge laid flat across the rim of the container or the platform to check level. Adjust until the bubble is centred - check in both directions.
Take the tube - the flow valve attachment is fitted to the bottom end. Connect this end to the pump outlet. Hand tighten the nut firmly, then use your spanner or adjustable wrench to pinch it approximately a quarter turn further. You want it secure but not overtightened.
Wet all of the suction pads on the underside of the pump and the surface of the tile. Press the pump down firmly onto the tile or surface, ensuring all suction pads are fully engaged. A wet surface creates a much stronger bond.
Lower the pump and tile carefully into your container or onto your pond platform. Once submerged, allow a few moments for any air bubbles trapped around the pump to escape before moving on. Trapped air can affect pump performance.
Take the tap and fit it onto the top end of the tube - this is the end with the small holes drilled into it. Apply gentle downward pressure to ensure a correct and secure fit. Do not force it.
For the best stability, align the tap so it sits directly inline with the pump below - this keeps the whole assembly balanced and the water column straight.
Dry your hands thoroughly. Plug the pump into your power socket and switch on.
Water will begin flowing immediately. Watch the column for a moment - if it is splashing outside the container or looks weak, you need to adjust the flow rate.
The flow rate is controlled by the adjuster screw on the flow valve - the component fitted to the bottom of the tube where it connects to the pump. Turn the screw 90 degrees to the left or right to restrict the flow, or centre the screw to increase the flow. Make small adjustments and give the column a few seconds to settle between each turn. For ease of access it can be better to turn the pump off and remove it from the water to adjust the flow. It is important to not fully restrict the flow while the pump is running.
We aim for a clean, smooth column of water that flows enough to splash a bit while remaining to fall neatly back into the container. But really it's up to you!
Still need help?
Get in touch and we'll walk you through it personally.
Ongoing Care Guide
A little regular care keeps your feature looking and running at its best year round.
Something not right?
Get in touch and we'll help you sort it — we know these features inside out.
Enjoying your floating tap?
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