Handmade to order in Oxfordshire
Delivery & Returns
Every feature is built to order and dispatched with care. Here's everything you need to know.
Delivery Information
UK Delivery
Free on all ordersSent via tracked courier — you'll receive tracking details by email
Dispatch time
3–5 working daysEach feature is handmade to order — we build it, test it, then dispatch it
Need it by a date?
Just let us knowBirthdays, Christmas, events — message us when ordering and we'll do our best
International delivery
Available worldwideContact us for a quote — we ship to Europe, USA, Australia and beyond
Order tracking
Included with every orderTracking details sent automatically when your order is dispatched
Returns & Warranty
Warranty
12 months on every featureCovers the pump and tap assembly — if anything fails we'll replace it
Something not right?
Contact us and we'll sort itWe're a small team and take customer satisfaction seriously — we'd always rather fix a problem than have an unhappy customer
Returns window
30 days from deliveryUnused and in original condition. As features are handmade to order, bespoke colour requests cannot be returned unless faulty
Spare parts
Available for every productReplacement pumps, taps, tubes and filters — just get in touch with your order details
Cancellations
Contact us as soon as possibleAs features are made to order we begin work quickly — changes are usually possible if caught early
Free UK Delivery
On every order, no minimum spend
12-Month Guarantee
On the pump and tap assembly
Tracked Dispatch
Full tracking on every UK order
Personal Service
Every message answered by Mike or Sam
Still have a question about your order?
We're a small team and answer every message personally — usually within a few hours.